The organisation approached different system providers to weigh up the different types of digital solutions available to help it assess the affordability for customers looking for a loan.
“We were looking for a product that would make borrowers feel safe, even though they have to provide more information than they used to. We chose Festina Advisor because it is innovative, intuitive, safe, and easy-to-use,” he says.
Festina Advisor uses a combination of public and private data to help consumers manage their household economy and assets and can be configured to provide advice for most financial services products.
Over the last 9 years, usage of the Festina Advisor system has spread rapidly within major financial services firms as a means to empower customers to take control of their finances or as an aid to advisers.
The Paperless Office
In addition to ensuring the Civil Servants’ Loan Association complies with the Government’s new affordability rules, Festina Advisor has also helped it to transform into a paperless organisation.
This is better for the environment, more sustainable, and requires fewer human resources to handle administration.
And despite the scale of change for its customers, going from using an analogue service to a modern digital platform, the Civil Servants’ Loan Association has received fewer user support inquiries than expected.
This is testament to Festina Advisor’s success and the seamless process it can provide.
